Conflict Management and Harmony in Work Teams: Management Strategies, Causal Factors, and Impacts on Team Effectiveness
Kata Kunci:
team conflict, conflict management, task conflict, relationship conflict, team effectivenessAbstrak
Workplace team conflict management requires understanding task, relationship, and process conflict types with distinct impacts on team effectiveness. Moderate task conflict improves decision quality and innovation, while relationship conflict consistently damages work climate and employee well being. Effective conflict management strategies include collaboration for complex issues, competition for urgent decisions, compromise under time constraints, accommodation for relationship preservation, and avoidance for trivial matters. Individual factors like emotional intelligence, team factors including trust and norms, and organizational factors such as reward systems and culture determine conflict management success. Third party intervention, skills training, and approach adjustment based on team development stage and task nature optimize conflict management. Healthy harmony represents capacity for constructive conflict resolution rather than conflict absence.
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