Digital Readiness of Baby Boomer Generation in the Workplace: A Study of Intergenerational Gaps and Organizational Adaptation Strategies
Keywords:
baby boomer, digital readiness, older workers, intergenerational collaboration, workplace digitalizationAbstract
Baby boomer generation readiness for workplace digitalization is shaped by lifelong technology experience, fear of public failure, technology self efficacy, and perceived value of their expertise. This literature synthesis examines factors influencing digital readiness among older workers and organizational strategies supporting their adaptation. Findings indicate that effective strategies include reverse mentoring, andragogical training, responsive technical support, interface accessibility adjustments, intergenerational collaboration facilitation, experience recognition, micro learning, line management empowerment, inclusive culture building, peer support, phased flexibility policies, regular evaluation, external partnerships, and sustained organizational commitment. Successful digital adaptation requires approaches respecting older worker dignity, acknowledging unique learning needs, and leveraging complementary strengths across generations. Organizations must diagnose digital readiness before designing interventions and implement reverse mentoring as core strategy supplemented by line manager training on generational inclusive leadership.
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