ENSURING LEGAL PROTECTION FOR CONSUMERS AFFECTED BY DENTAL PRACTICE SERVICES

Abstract

This study is based on empirical juridical legal studies that emerged along with the growth of technology and scientific developments in the health sector. The issues discussed include legal protection for consumers regarding dental practice services and the responsibility of dentists towards consumers who are harmed. The research results show that the form of legal protection for consumers is regulated by Article 4 and Article 7 of the Consumer Protection Law, which regulates the rights and obligations of business actors. However, in practice, there are still many consumers who are not aware of their rights, and business actors who do not understand their obligations. Regarding the dentist's responsibility towards consumers who are harmed, studies show that compensation must be provided within a certain time limit, and if the time limit is exceeded, back fees can be charged. However, this responsibility is not in accordance with the legal provisions that have been regulated, especially regarding fees charged by dental practice services. Therefore, it is necessary to increase legal protection for consumers by ensuring that the dentist's responsibilities are in accordance with established regulations, without any obstacles in the form of inappropriate fees